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Frequently Asked Questions and Answers
How It Works
AdvanTEXT works with any device that accepts SMS (Short Message Service) or text messages. This includes all cellular phones and some cloud based software like Skype or Google Voice. If you want to know if your phone or software accepts text messages please contact your provider.
You’ll want to test your AdvanTEXT device using the following procedure:
1. Test Your AdvanTEXT
– Momentarily press and release the “Push to Test” button
– AdvanTEXT will send a test notification to all phone numbers that have been configured
2. Test Your Dual Float Sensors (sump application) or Tether Switch (sewage application)
– Lift the bottom yellow float (sump) or the yellow tether switch (sewage) for 2 seconds
– AdvanTEXT should begin to sound its alarm and each phone number you configured will receive a notification text message
– Lower the bottom float sensor or the tether switch to its original position
– AdvanTEXT will stop sounding its alarm and each phone number you configured will receive a notification text message
3. Test Your Backup Batteries
– Unplug the A/C Power adapter from the A/C outlet
– Once the AdvanTEXT detects that power was lost, each phone number you configured will receive a notification text message. You should wait for the text message notification on your phone before proceeding.
– Plug the A/C power adapter back into the outlet
– Once the AdvanTEXT detects power has returned to the unit, you will receive a notification text message alerting you that power has been restored to your unit.
Once you resolved the problem, check to see that the dual float sensors or tether switch have returned to their normal, unobstructed downward position.
If you are hearing more of a chirp coming from your unit, it is notifying you of low batteries. There is a low battery LED status light on the front of the unit that will confirm your batteries are low. You will also hear this alarm if your batteries were not installed correctly.
Either replace your batteries or install them correctly and when you turn AdvanTEXT back on, the low battery LED status light should no longer be blinking and the chirp will no longer sound.
AdvanTEXT sends a text message and sounds an audible alarm as soon as it detects water, this is nearly instantaneous.
AdvanTEXT does not monitor the operation of your AC sump pump, so it will not send a notification when your sump pump motor turns on or off. AdvanTEXT detects water at whatever height you have set the dual float sensor (sump application) or tether switch (sewage application) and will send a text message as soon as it’s detected. AdvanTEXT also detects if A/C power has been lost to the outlet sending power to the unit, a text message notification is then sent.
Yes, the AdvanTEXT will send a text message as soon as the water level returns to normal or AC electrical power is restored to your unit.
AdvanTEXT is designed specifically for cellular networks in the USA utilizing a CDMA radio. Should your local network also be CDMA, then it will probably work. If you have another technology such as GSM and no access to CDMA, then you will not be able to use AdvanTEXT at that property. Please contact us to discuss your situation before purchasing.
The technology used for the AdvanTEXT is not new, it’s the same patented technology currently trusted by over 1,300 government municipalities across the US and Canada.
Standard water sensor alarms only beep once they notice water, which is fine if you’re at home, near your alarm. What happens if you’re not home, or sound asleep 2 floors above? AdvanTEXT solves this problem by alerting you where ever you happen to be. Receive a text message to three numbers of your choice whenever high water or a power outage is noticed. Plus, it works with or without power to your home thanks to 4 AA battery backup (batteries not included).
Please contact our support department at 1-877.9RIDGID. We will not be able to issue partial year refunds.
Please visit our online store to renew your service. www.ridgidpump.com, click on the Activate page.
The dual float sensors should hang a few inches above the top of your sump pump motor. The exact height will vary depending on the size of your sump pit and the power of your sump pump motor. The generalization is that you should hang the sensors at a height that allows for ample time to receive a notification and do something about the problem before a flood occurs.
Note: be sure to hang the dual float sensors away from the inlet pipe so that water won’t flow over the sensor and cause a false alarm.
AdvanTEXT can store up to three phone numbers, phone1, phone2, phone3. Programming the numbers is simple, save as a “contact” in your mobile phone the device phone number you received in an email during the activation process. Then send a text message from your mobile to the device. For example, if you wanted to program 555-555-5555 as your first number you would send a text message exactly as it appears below:
Note: To program a phone number into AdvanTEXT phone 1 slot you must start the message with the command phone1. To program the second and third numbers you’ll simply use the words phone2 or phone3, respectively, in place of phone1.
When AdvanTEXT receives the message, it will chirp twice and then it will respond with a text message that contains the current settings of AdvanTEXT. You should wait for the text message response on your phone before proceeding. If an error occurred while processing your text message, AdvanTEXT will beep 3 times.
The AdvanTEXT device accepts commands sent via text message. Upon receipt of commands, AdvanTEXT will chirp (beep) twice and send a text message with the current settings to all phone numbers configured in the unit. If an error occurs while processing command,
AdvanTEXT will beep three times.
|name [name of AdvanTEXT device]||name My Basement||Set a descriptive name that will appear on Text messages when they are received, up to 20 characters|
|phone1 [phone number]||phone1 5556667777||Sets the first phone number to send SMS notifications to|
|phone2 [phone number]||phone2 4445556666||Sets the second phone number to send SMS notifications to|
|phone3 [phone number]||phone3 3334445555||Sets the third phone number to send SMS notifications to|
|phone1 none||phone1 none||Clears the first phone number|
|phone2 none||phone2 none||Clears the second phone number|
|phone3 none||phone3 none||Clears the third phone number|
|settings||settings||Unit responds with the current setting of the device, including the 3 phone numbers|
|status||status||Unit responds with the current status of the device; all indicators should read “OK”|
When the AdvanTEXT device receives the message, it will chirp twice and then it will respond with a text message that contains the current settings of AdvanTEXT. You should wait for the text message response on your phone before proceeding. If an error occurred while processing your text message, AdvanTEXT will beep 3 times.